我有一个继承的项目,一个 BMC Remedy 应用程序,但从未使用过这个 Remedy 东西。该项目通过 Remedy API 修改事件和工单。我对此一无所知。
有一个流程可以关闭处于已解决状态且在过去 36 小时内未修改的事件。有时,这些事件的“分类”字段为空,客户希望在关闭之前填写此分类。
这是代码的一部分:
连接到补救措施:
public static void main(String args[]) {
// Inicializamos el logger
java.util.logging.LogManager.getLogManager().reset();
try {
// Nos conectamos a Remedy y a MySQL
LOGGER.info("Conectando a bases de datos");
if (!connect()) {
throw new Exception("Fallo al conectar a Remedy o a MySQL");
}
// Metodo para cerrar incidecias resueltas
remedy.cerrarIncidencias(sql.queryResueltas36h());
// Desconectamos de Remedy y MySQL
disconnect();
} catch (Exception e) {
LOGGER.error("Error critico: ", e);
try {
remedy.desconectar();
} catch (Exception e1) {
}
try {
sql.desconectar();
} catch (Exception e1) {
}
}
}
关闭事件的功能:
public void cerrarIncidencias(List<String> incs) throws Exception {
int contador = 1;
for (String inc : incs) {
try {
// Obtenemos la incidencia
QualifierInfo qual = server.parseQualification("HPD:Help Desk", "'Incident Number' = \"" + inc + "\"");
List<Entry> entries = server.getListEntryObjects("HPD:Help Desk", qual, 0, 0, null,
Constantes.CAMPOS_HPD_HELP_DESK_CERRAR_INCIDENCIA, false, null);
// Rellenamos un comentario generico
Entry comment = new Entry();
comment.put(Constantes.HPD_WORKLOG_DETAILED_DESCRIPTION, new Value("Cierre automatico tras 36 horas en resuelto."));
comment.put(Constantes.HPD_WORKLOG_INCIDENT_NUMBER, new Value(inc));
comment.put(Constantes.HPD_WORKLOG_DESCRIPTION, new Value("----"));
comment.put(Constantes.HPD_WORKLOG_WORKLOG_TYPE, new Value(8000));
for (Entry entry : entries) {
entry.put(Constantes.HPD_HELP_DESK_STATUS, new Value(5)); // Estado a cerrado
if (entry.get(Constantes.HPD_HELP_DESK_ASSIGNEE_LOGIN_ID).getValue() == null) {
entry.put(Constantes.HPD_HELP_DESK_ASSIGNEE_LOGIN_ID, new Value("lmoren70"));
entry.put(Constantes.HPD_HELP_DESK_ASSIGNEE, new Value("Luis Manuel Moreno Rodriguez")); // Usuario asignado
}
server.setEntry("HPD:Help Desk", entry.getEntryId(), entry, null, 0);
server.createEntry("HPD:WorkLog", comment);
LOGGER.info("Incidencia " + inc + " cerrada con exito - " + contador + " de " + incs.size());
}
} catch (Exception e) {
LOGGER.error("Incidencia " + inc + " NO se ha podido cerrar - " + contador + " de " + incs.size() + "\n"
+ e.getMessage());
}
contador++;
}
}
查询: 我想直接对数据库进行更新,但是这个数据库是从 Remedy 读取的,所以我必须更新 Remedy。
public List<String> queryResueltas36h() {
String query = "SELECT inc FROM vdf_tickets, vdf_groups WHERE status = 'Resuelto' AND LENGTH(inc) > 9 "
+ "AND vdf_groups.group = creator_group AND (vdf_groups.categorization = 'TES' OR vdf_groups.group IN ('TES', 'ARCA', 'NetOps TES Assurance')) "
+ "AND last_resolved_date < DATE_ADD(NOW(), INTERVAL -36 HOUR) ORDER BY inc DESC";
List<String> incs = new ArrayList<String>();
try {
stmt = conn.createStatement();
ResultSet rs = stmt.executeQuery(query);
while (rs.next()) {
String inc = rs.getString("inc");
incs.add(inc);
}
stmt.close();
} catch (Exception e) {
LOGGER.error("Error al obtener lista de incidencias de la base de datos", e);
try {
stmt.close();
} catch (Exception e1) {
}
}
return incs;
}
我想要的是把分类放到“TES”,以防没有分类。
我认为的一种选择是使用 Selenium 和 Python 进行自动化,而不是接触此代码,但将所有这些都放在同一个项目中要好得多。
有任何想法吗?提前致谢!