寻求帮助。我想从 Drupal 表单中传递组 ID 以及所有其他 zendesk 票证信息。我已经尝试了所有方法，但无法让 group-id 工作。其他一切都在工作。这是我目前拥有的：
function zendesk_forms_support_form() {
$form['name'] = array(
'#type' => 'textfield',
'#title' => t('Your name'),
'#required' => TRUE,
);
$form['group_id'] = array(
'#title' => t('Group ID'),
'#type' => 'textfield',
);
$form['requester'] = array(
'#type' => 'textfield',
'#title' => t('Your e-mail address'),
'#required' => TRUE,
);
$form['subject'] = array(
'#type' => 'textfield',
'#title' => t('Subject'),
);
$form['description'] = array(
'#type' => 'textarea',
'#title' => t('Message'),
'#required' => TRUE,
);
$form['submit'] = array(
'#type' => 'submit',
'#value' => t('Send'),
);
$form['#attributes'] = array('class' => 'zendesk-support-form');
return $form;
}
和
function zendesk_forms_support_form_submit($form, &$form_state) {
$ticket = array(
'description' => $form_state['values']['description'],
'requester' => array(
'name' => $form_state['values']['name'],
'email' => $form_state['values']['requester'],
'group_id' => $form_state['values']['group_id'],
),
);
if (!empty($form_state['values']['subject'])) {
$ticket['subject'] = $form_state['values']['subject'];
}
这就是全部！
<?php
/**
* @file
* Main file for the Zendesk Forms module.
*/
/**
* Implements hook_menu().
*/
function zendesk_forms_menu() {
$items = array();
$items['admin/config/services/zendesk-form'] = array(
'title' => 'Zendesk forms',
'description' => 'Configure Zendesk forms.',
'access arguments' => array('administer zendesk form'),
'page callback' => 'drupal_get_form',
'page arguments' => array('zendesk_forms_settings_form'),
'file' => 'zendesk_forms.admin.inc',
'file path' => drupal_get_path('module', 'zendesk_forms'),
);
return $items;
}
/**
* Implements hook_permission().
*/
function zendesk_forms_permission() {
return array(
'administer zendesk form' => array(
'title' => t('Administer Zendesk Form'),
),
);
}
/**
* Implements hook_block_info().
*/
function zendesk_forms_block_info() {
$blocks = array();
$blocks['zendesk_support_form'] = array(
'info' => t('Zendesk support form'),
'cache' => DRUPAL_CACHE_GLOBAL,
);
return $blocks;
}
/**
* Implements hook_block_view().
*/
function zendesk_forms_block_view($delta = '') {
$block = array();
switch ($delta) {
case 'zendesk_support_form':
$block['subject'] = t('Support');
$block['content'] = drupal_get_form('zendesk_forms_support_form');
break;
}
return $block;
}
/**
* Form to create a ticket with Zendesk.
*
* @ingroup forms
*/
function zendesk_forms_support_form() {
$form['name'] = array(
'#type' => 'textfield',
'#title' => t('Your name'),
'#required' => TRUE,
);
$form['group_id'] = array(
'#title' => t('Group ID'),
'#type' => 'textfield',
);
$form['requester'] = array(
'#type' => 'textfield',
'#title' => t('Your e-mail address'),
'#required' => TRUE,
);
$form['subject'] = array(
'#type' => 'textfield',
'#title' => t('Subject'),
);
$form['description'] = array(
'#type' => 'textarea',
'#title' => t('Message'),
'#required' => TRUE,
);
$form['submit'] = array(
'#type' => 'submit',
'#value' => t('Send'),
);
$form['#attributes'] = array('class' => 'zendesk-support-form');
return $form;
}
/**
* Validate the create ticket form.
*
* @ingroup forms
*/
function zendesk_forms_support_form_validate($form, &$form_state) {
if (!valid_email_address($form_state['values']['requester'])) {
form_set_error('requester', t('Supplied email is not valid'));
}
}
/**
* Submit handler for the create ticket form.
*
* @ingroup forms
*/
function zendesk_forms_support_form_submit($form, &$form_state) {
$ticket = array(
'description' => $form_state['values']['description'],
'requester' => array(
'name' => $form_state['values']['name'],
'email' => $form_state['values']['requester'],
'group_id' => $form_state['values']['group_id'],
),
);
if (!empty($form_state['values']['subject'])) {
$ticket['subject'] = $form_state['values']['subject'];
}
// Get extra fields that are prefixed with zendesk_. Right now the only way
// to add extra fields is by using form alter though.
$extra_fields = array_filter(array_keys($form_state['values']), create_function('$item', 'return strpos($item, "zendesk_") === 0;'));
if (!empty($extra_fields)) {
foreach ($extra_fields as $field_name) {
$ticket[substr($field_name, 8)] = $form_state['values'][$field_name];
}
}
// Wrap the ticket array in yet another array and call the API.
$response = zendesk_forms_api_call(array('ticket' => $ticket), 'tickets.json');
if (!isset($response->error)) {
drupal_set_message(t('Your message has been sent'));
}
else {
drupal_set_message(t('An error happened while sending the message.'), 'error');
}
}
/**
* Performs a call to the Zendesk API with the given data.
*
* @param array $data
* The data to be sent to the API endpoint.
* @param string $command
* The command to call at the endpoint. Will be a filename like "tickets.json"
* or similar.
* See http://developer.zendesk.com/documentation/rest_api/tickets.html and
* https://support.zendesk.com/entries/21562288-Creating-a-Custom-HTML-Form-for-Ticket-Submission
*
* @return string
* The json response string.
*/
function zendesk_forms_api_call($data, $command) {
$json = json_encode($data);
$zendesk_key = variable_get('zendesk_forms_api_key', '');
$zendesk_url = variable_get('zendesk_forms_url', '');
$zendesk_user = variable_get('zendesk_forms_user_name', '');
$ch = curl_init();
curl_setopt($ch, CURLOPT_FOLLOWLOCATION, TRUE);
curl_setopt($ch, CURLOPT_MAXREDIRS, 10);
curl_setopt($ch, CURLOPT_URL, $zendesk_url . '/api/v2/' . $command);
curl_setopt($ch, CURLOPT_USERPWD, "$zendesk_user/token:$zendesk_key");
curl_setopt($ch, CURLOPT_CUSTOMREQUEST, "POST");
curl_setopt($ch, CURLOPT_HTTPHEADER, array('Content-type: application/json'));
curl_setopt($ch, CURLOPT_USERAGENT, 'MozillaXYZ/1.0');
curl_setopt($ch, CURLOPT_POSTFIELDS, $json);
curl_setopt($ch, CURLOPT_RETURNTRANSFER, TRUE);
curl_setopt($ch, CURLOPT_TIMEOUT, 10);
$output = curl_exec($ch);
curl_close($ch);
return json_decode($output);
}