好的，所以我在创建与 Zendesk 一起使用的应用程序时遇到了很多麻烦。基本上我需要做的是搜索数据库中的所有票并计算每个最终用户有多少票。最终用户是每张工单中的一个文本字段。
所以这就是我所在的位置：
'/api/v2/tickets.json' - 这是 JSON 格式的所有票证的列表 - 它被放入我之后使用的变量'tickets' - 我认为'tickets' 将是一个数组，但现在我没有'不认为是，那么如何遍历它呢？
现在 - 我如何访问此票证文件中的值？例如，如何使用 JavaScript 访问“最终用户”值？
我查看了 Zendesk 的 API 文档，找不到任何有用的东西来让它工作，而且他们的论坛有些死了。希望你们能帮助我，因为我是 JavaScript 的初学者。
好的，这是 JSON 记录的示例：
{"tickets":[{"url":"https://company.zendesk.com/api/v2/tickets/1.json","id":1,"external_id":null,"via":{"channel":"web","source":{"from":{},"to":{},"rel":null}},"created_at":"2012-10-01T16:06:33Z","updated_at":"2012-10-05T19:21:55Z","type":"incident","subject":"This is a sample ticket requested and submitted by you","description":"This is the first comment. Feel free to delete this sample ticket.","priority":"high","status":"closed","recipient":null,"requester_id":270249903,"submitter_id":270249903,"assignee_id":270249903,"organization_id":22242373,"group_id":20363013,"collaborator_ids":[],"forum_topic_id":null,"problem_id":null,"has_incidents":false,"due_at":null,"tags":["sample","zendesk"],"fields":[{"id":21717236,"value":"10/4/2012"}],"custom_fields":[{"id":21717236,"value":"10/4/2012"}],"satisfaction_rating":null},{"url":"https://company.zendesk.com/api/v2/tickets/2.json","id":2,"external_id":null,"via":{"channel":"email","source":{"from":{"address":"noreply@zendesk.com","name":"Zendesk"},"to":{"address":"support@company.zendesk.com","name":"Binary Stream Helpdesk"},"rel":null}},"created_at":"2012-10-01T16:33:58Z","updated_at":"2012-10-05T17:09:37Z","type":null,"subject":"Tudor Hofnar, here is the test ticket you requested","description":" Hello! This is a Zendesk ticket. We are going to go through the basic support ticket operation in Zendesk.\n\n If you are in your email reading this, please click on the link in the header that starts with Ticket #.\n\n If you are in your Zendesk reading this, you will see the ticket number, the customer who sent this ticket in, and drop down menus that allow you to set things like status and priority. You'll also notice a blank text box below this comment. That is for you to respond. Let's do that:\n\n 1. Write: \"Thanks for this information, please tell me more.\"\n 2. Change the drop-down field labeled Status to \"Pending\"\n\n If you follow these instructions, you'll get an email response back from us shortly. You can also always see ticket updates by going back into your unsolved ticket view (click view in the top menu bar).\n","priority":null,"status":"closed","recipient":null,"requester_id":270263553,"submitter_id":270263553,"assignee_id":270249903,"organization_id":null,"group_id":20363013,"collaborator_ids":[],"forum_topic_id":null,"problem_id":null,"has_incidents":false,"due_at":null,"tags":[],"fields":[{"id":21717236,"value":"10/4/2012"}],"custom_fields":[{"id":21717236,"value":"10/4/2012"}],"satisfaction_rating":null},{"url":"https://company.zendesk.com/api/v2/tickets/3.json","id":3,"external_id":null,"via":{"channel":"email","source":{"from":{"address":"tudor@binarystream.com","name":"Tudor Hofnar"},"to":{"address":"support@company.zendesk.com","name":"Binary Stream Helpdesk"},"rel":null}},"created_at":"2012-10-01T17:08:37Z","updated_at":"2012-10-05T18:15:01Z","type":null,"subject":"test","description":"test\n\nTudor Hofnar","priority":null,"status":"closed","recipient":"support@company.zendesk.com","requester_id":270249903,"submitter_id":270249903,"assignee_id":270249903,"organization_id":22242373,"group_id":20363013,"collaborator_ids":[],"forum_topic_id":null,"problem_id":null,"has_incidents":false,"due_at":null,"tags":[],"fields":[{"id":21717236,"value":"10/4/2012"}],"custom_fields":[{"id":21717236,"value":"10/4/2012"}],"satisfaction_rating":null},{"url":"https://company.zendesk.com/api/v2/tickets/5.json","id":5,"external_id":null,"via":{"channel":"web","source":{"from":{},"to":{},"rel":null}},"created_at":"2012-10-01T20:26:34Z","updated_at":"2012-10-06T22:39:09Z","type":"incident","subject":"Window for adding account not opening","description":"The add account window is not opening and it is causing a lot of trouble for our team etc....","priority":"normal","status":"closed","recipient":null,"requester_id":271853958,"submitter_id":271853958,"assignee_id":270249903,"organization_id":22284363,"group_id":20363013,"collaborator_ids":[],"forum_topic_id":null,"problem_id":null,"has_incidents":false,"due_at":null,"tags":["2_2_2","4","ared","end_user_1","var_2"],"fields":[{"id":21704983,"value":"1"},{"id":21708732,"value":"tried this"},{"id":21708742,"value":"1"},{"id":21713331,"value":"10/2/2012"},{"id":21717086,"value":"ared"},{"id":21717236,"value":"10/4/2012"},{"id":21717357,"value":"2_2_2"}],"custom_fields":[{"id":21704983,"value":"1"},{"id":21708732,"value":"tried this"},{"id":21708742,"value":"1"},{"id":21713331,"value":"10/2/2012"},{"id":21717086,"value":"ared"},{"id":21717236,"value":"10/4/2012"},{"id":21717357,"value":"2_2_2"}],"satisfaction_rating":null},{"url":"https://company.zendesk.com/api/v2/tickets/6.json","id":6,"external_id":null,"via":{"channel":"web","source":{"from":{},"to":{},"rel":null}},"created_at":"2012-10-02T21:14:59Z","updated_at":"2012-10-09T18:22:04Z","type":"incident","subject":"Test Ticket","description":"this is a test ticket","priority":"normal","status":"closed","recipient":null,"requester_id":271853958,"submitter_id":271853958,"assignee_id":270249903,"organization_id":22284363,"group_id":20363013,"collaborator_ids":[],"forum_topic_id":null,"problem_id":null,"has_incidents":false,"due_at":null,"tags":["2_2_2","arcb","end_user_1","var_2"],"fields":[{"id":21704983,"value":"1"},{"id":21708732,"value":"tried this"},{"id":21708742,"value":"1"},{"id":21713331,"value":"10/2/2012"},{"id":21717086,"value":"arcb"},{"id":21717236,"value":"10/2/2012"},{"id":21717357,"value":""},{"id":21728942,"value":null},{"id":21732321,"value":"Test End-User"}],"custom_fields":[{"id":21704983,"value":"1"},{"id":21708732,"value":"tried this"},{"id":21708742,"value":"1"},{"id":21713331,"value":"10/2/2012"},{"id":21717086,"value":"arcb"},{"id":21717236,"value":"10/2/2012"},{"id":21717357,"value":""},{"id":21728942,"value":null},{"id":21732321,"value":"Test End-User"}],"satisfaction_rating":null},{"url":"https://company.zendesk.com/api/v2/tickets/7.json","id":7,"external_id":null,"via":{"channel":"web","source":{"from":{},"to":{},"rel":null}},"created_at":"2012-10-09T20:09:50Z","updated_at":"2012-10-11T18:19:42Z","type":"question","subject":"Testing bookmarks","description":"this is a bookmark test\n","priority":"normal","status":"open","recipient":null,"requester_id":270249903,"submitter_id":270249903,"assignee_id":270249903,"organization_id":22242373,"group_id":20363013,"collaborator_ids":[],"forum_topic_id":null,"problem_id":null,"has_incidents":false,"due_at":null,"tags":["2010","psm"],"fields":[{"id":21704983,"value":"0"},{"id":21708732,"value":null},{"id":21708742,"value":"1"},{"id":21713331,"value":"10/9/2012"},{"id":21717086,"value":"psm"},{"id":21717236,"value":"10/31/2012"},{"id":21717357,"value":"2010"},{"id":21728942,"value":"Var 1"},{"id":21732321,"value":"End User 2"}],"custom_fields":[{"id":21704983,"value":"0"},{"id":21708732,"value":null},{"id":21708742,"value":"1"},{"id":21713331,"value":"10/9/2012"},{"id":21717086,"value":"psm"},{"id":21717236,"value":"10/31/2012"},{"id":21717357,"value":"2010"},{"id":21728942,"value":"Var 1"},{"id":21732321,"value":"End User 2"}],"satisfaction_rating":null}],"next_page":null,"previous_page":null,"count":6}
不知道如何格式化此代码...
现在这是我的 JS 代码，我知道我试图用“票”做的事情是错误的，但我不知道如何访问它......
(function() {
return {
// Here we define AJAX calls
requests: {
fetchTickets: function() {
return {
url: '/api/v2/tickets.json',
type: 'GET'
};
}
},
// Here we define events such as a user clicking on something
events: {
'app.activated': 'requestTickets',
'fetchTickets.always': function(data) {
this.countEndUserTickets((data || {}).tickets);
}
},
// Below this point, you're free to define your own functions used by the app
requestTickets: function() {
this.ajax('fetchTickets');
},
countEndUserTickets: function(tickets) {
var endUser = this.ticket().customField("End-User"); //this will get the end-user of the current ticket that is open in Zendesk
var ticketCounter = 0;
//this is where I have no idea how to access the 'tickets' array or whatever it is
for (var i = 0; i <= tickets.length; i++) {
if (tickets[i].customField("End-User") == endUser){
ticketCounter = ticketCounter + 1;
}
}
alert(endUser);
this.switchTo('list', {
ticketCounter: this.ticketCounter
});
}
};
}());