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我需要一个 Java 类来向 BMC Remedy's 提交票证，但我遇到了错误，谁能帮我解决这个错误。

找到以下代码：

public class RemedyCreateTicket {

 public static void  main(String args[]) {

ARServerUser     arsServer = new ARServerUser();
Entry args1 = new Entry();
Entry incidentID;

String arForm = "HPD:IncidentInterface_Create";
String arForm1 = "HPD:IncidentInterface";

String IntEntryID = "";
String inciID = "";

try {

    //Create Ticket Part
    String strLastName = "radadiya";
    String strFirstName ="pragnesh";


    args1.put(new Integer("1000000076"),new Value("CREATE"));        //ticket_action
    args1.put(new Integer("1000000018"),new Value(strLastName));     //contact user first_name
    args1.put(new Integer("1000000019"),new Value(strFirstName));    //contact user    last_name
    args1.put(new Integer("7"), new Value("1"));                     //ticket status
    args1.put(new Integer("1000000099"),new Value("3"));             //service type
    //args1.put(new Integer("1000000163"),new Value("4000"));          //impact
    args1.put(new Integer("1000000162"),new Value("4000"));          //urgency
    args1.put(new Integer("1000000000"),new Value("Remedy 7.5 java api test")); //description
    args1.put(new Integer("1000000215"),new Value("10000"));                                      


    arsServer.setServer("localhost");
    arsServer.setUser("pragnesh");
    arsServer.setPassword("password");
    arsServer.setPort(3389);

    arsServer.login();

    //arsServer.setPort(3389);
    IntEntryID = arsServer.createEntry(arForm, args1);
    System.out.println("intEntryID="+IntEntryID);

    int[] entryField = {1000000161};        
    incidentID = arsServer.getEntry(arForm,IntEntryID,entryField);        

    if(incidentID!=null){
        System.out.println(incidentID);
    }        
    System.out.println("------------");

    for (Object o : incidentID.entrySet()) {
          Map.Entry e = (Map.Entry) o;              
          System.out.println(e.getKey() + " => " + e.getValue().getClass() + " " + e.getValue());
          if(e.getKey().toString().equalsIgnoreCase("1000000161")){
              inciID=e.getValue().toString();
          }
        }
    System.out.println("IncidentID = " + inciID);

    arsServer.logout();

} catch (ARException e) {
    e.printStackTrace();
    arsServer.logout();
}
}
}

这是堆栈跟踪：

Jun 20, 2017 4:11:55 PM java.util.prefs.WindowsPreferences openKey
WARNING: Could not open windows registry node Software\JavaSoft\Prefs at root 0x80000002. Windows RegOpenKey(...) returned error code 2.
Jun 20, 2017 4:11:55 PM java.util.prefs.WindowsPreferences closeKey
WARNING: Could not close windows registry node Software\JavaSoft\Prefs at root 0x80000002. Windows RegCloseKey(...) returned error code 6.
**ERROR (91): RPC call failed; localhost:3389 Connection reset**
    at com.bmc.arsys.apitransport.ApiProxyJRpcBase.convertException(ApiProxyJRpcBase.java:643)
    at com.bmc.arsys.api.ProxyJRpc.getRpcClient(ProxyJRpc.java:135)
    at com.bmc.arsys.api.ProxyJRpc.<init>(ProxyJRpc.java:67)
    at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
    at sun.reflect.NativeConstructorAccessorImpl.newInstance(Unknown Source)
    at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)
    at java.lang.reflect.Constructor.newInstance(Unknown Source)
    at com.bmc.arsys.apitransport.connection.ApiProxyFactory.createProxyInstance(ApiProxyFactory.java:89)
    at com.bmc.arsys.apitransport.connection.ApiProxyFactory.createProxy(ApiProxyFactory.java:160)
    at com.bmc.arsys.api.ProxyManager.createProxy(ProxyManager.java:602)
    at com.bmc.arsys.api.ProxyPool.createProxy(ProxyPool.java:106)
    at com.bmc.arsys.apitransport.connection.ApiProxyPool.get(ApiProxyPool.java:192)
    at com.bmc.arsys.apitransport.connection.ApiProxyManager.getProxy(ApiProxyManager.java:210)
    at com.bmc.arsys.api.PoolingProxyManager.getProxy(PoolingProxyManager.java:93)
    at com.bmc.arsys.apitransport.connection.ApiProxyManager.getProxy(ApiProxyManager.java:164)
    at com.bmc.arsys.api.ARServerUser.verifyUser(ARServerUser.java:1085)
    at com.bmc.arsys.api.ARServerUser.login(ARServerUser.java:412)
    at Remedi.RemedyCreateTicket.main(RemedyCreateTicket.java:46)

提前致谢。

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1 回答 1

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这是旧的，但对于任何关注它的人来说；代码看起来不错。ARERROR 91 通常是网络问题。端口 3389 是远程桌面的默认端口。因此，我想知道您是否正在通过隧道连接到 localhost 并尝试连接到您的 RDP 到的 Windows 机器？而不是 AR 服务器实际运行的 TCP 端口并让其通过 Windows 防火墙？

于 2019-10-07T13:10:20.110 回答