We have developed an application with very few device limitations. I fact, it should be only limited by Android version (requires Android 2.2.x, API level 8). However, I just got my hands on a Samsung Galaxy Note 10.1 GT-N8020. I can't find our app on the Play Store on that device. When I look at the list of supported devices in the Play Store Developer Console, there is no such device GT-N8020. There are, however, dozens of other Galaxy Notes 10.1. None of them shows a GT-N** model name. Does anyone have an idea what's wrong with the GT-N8020?
On a side-note: Google states that, if a device is not listed, you should contact them. Following the link there is just a FAQ and absolutely no way to get in touch with a real person whatsoever: https://support.google.com/googleplay/android-developer/answer/136601