I'm new to OTRS and I have to add an HTML checkbox with some text in the ticket submit page. Essentially, I need the user to accept a privacy statement (clicking on the checkbox) before he submits a new ticket. Hence, the submit button has to be enabled only after the user clicks on the checkbox. How can I do this?
I know HTML, but I don't know OTRS architecture so I can't figure out how can I modify HTML pages.
In Kernel->Output->HTML->Standard I've founded HTML templates (*.dtl), but:
- I don't know which elements are part of ticket submitting page;
- I don't know if I need to modify an existing template, adding HTML, or to create a new template (in this second case I think I should modify some perl module that call the layout, but which one!?!)
- I'm trying to open .dtl files to understand which I've to modify, but Firefox can't render them correctly; how can I open them?