Let's say I have sugarcrm cases where I know what the case id and or number is.
I want to use email to sms to send to the techs what their work is. So, the link that needs to be sent must have the id and number in it. I want to send them to a simple PHP page that just has a dropdown menu with the two options accept and complete.
so if they receive the sms, they click on the link, it takes them to the page where they click on dropdown to accept the case.
Updating from the PHP is easy: it's just an update my sql query. I need to know how to send header or info in the link that the tech receives.
something like http://tech.com/caseupdate.php?case_number?case_id
so I can use that case number/id when updating