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Is there any way possible that I can extarct worklog(work info) from BMC Remedy User for a set of Incident ID using macro. I have extracted all the fields except "Worklog". Allthough I get the information that This is a known issue and is on our Enhancements Requests list to be addressed. Source -Link

So is there any way possible. Any type of information is highly acceptable.

Thanks

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2 回答 2

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Worklog is a related table, the field on the Incident form does not store any information. You'll need to query the HPD:Worklog form: You can also post the question in the BMCDN communities, you will get more people looking at your questions.

https://communities.bmc.com/communities/community/bmcdn/bmc_it_service_support?view=overview

于 2013-02-19T00:09:21.287 回答
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我不知道使用宏。宏已被弃用。所以我建议避免在任何新代码中使用宏。当我需要编写提取工作日志信息的代码时，我通常使用带有设置字段操作的活动链接或过滤器。

于 2013-11-21T04:10:47.360 回答