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在 Dynamics 365 上，我们正在尝试使用客户端 Web API 关闭事件。

查看文档（C# 中）后，我们了解到我们首先需要创建一个 IncidentResolution 活动，我们成功地做到了。但是，我们不知道如何完全关闭事件实体。

我假设我们需要更新记录的 stateCode 和 statusCode。但是，如果我这样做，ajax 总是返回 500 错误。

其他更新工作正常。

我们这里有什么遗漏吗？

var entity = {};
entity.statecode = 1; // Resolved
entity.statuscode = 5; // Problem Solved
entity.title = "Title of my case";

var req = new XMLHttpRequest();
req.open("PATCH", Xrm.Page.context.getClientUrl() + "/api/data/v8.2/incidents(Case's guid)", true);
req.setRequestHeader("OData-MaxVersion", "4.0");
req.setRequestHeader("OData-Version", "4.0");
req.setRequestHeader("Accept", "application/json");
req.setRequestHeader("Content-Type", "application/json; charset=utf-8");
req.onreadystatechange = function() {
    if (this.readyState === 4) {
        req.onreadystatechange = null;
        if (this.status === 204) {
            //Success - No Return Data - Do Something
        } else {
            Xrm.Utility.alertDialog(this.statusText);
        }
    }
};
req.send(JSON.stringify(entity));
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1 回答 1

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您必须使用CloseIncident Action &POST方法来执行此操作。不是简单的通过 usingPATCH方法的更新请求，基本上案例关闭会创建一个Incident Resolution实体记录。

通常我会使用 CRM REST 构建器来编写请求，即使在这种情况下该代码段也没有成功执行。完整的工作代码示例：

var incidentresolution = {
    "subject": "Put Your Resolve Subject Here",
    "incidentid@odata.bind": "/incidents(<GUID>)", //Replace <GUID> with Id of case you want to resolve
    "timespent": 60, //This is billable time in minutes
    "description": "Additional Description Here"
};

var parameters = {
    "IncidentResolution": incidentresolution,
    "Status": -1
};

var context;

if (typeof GetGlobalContext === "function") {
    context = GetGlobalContext();
} else {
    context = Xrm.Page.context;
}

var req = new XMLHttpRequest();
req.open("POST", context.getClientUrl() + "/api/data/v8.2/CloseIncident", true);
req.setRequestHeader("OData-MaxVersion", "4.0");
req.setRequestHeader("OData-Version", "4.0");
req.setRequestHeader("Accept", "application/json");
req.setRequestHeader("Content-Type", "application/json; charset=utf-8");
req.onreadystatechange = function () {
    if (this.readyState === 4) {
        req.onreadystatechange = null;
        if (this.status === 204) {
            //Success - No Return Data - Do Something
        } else {
            var errorText = this.responseText;
            //Error and errorText variable contains an error - do something with it
        }
    }
};
req.send(JSON.stringify(parameters));

参考

于 2018-07-09T18:44:43.203 回答