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昨天发现一个问题，新订阅成功后，在RingOut调用过程中，没有webhook发布到指定的URL。

到目前为止，当我的应用程序订阅事件（如下所述）时，我看到整个过程进行得很好，我的 webhook 端点总是从 RingCentral 得到一些东西。但是，在那之后，到目前为止，该 webhook 端点的回发为零。

Webhook 端点始终可访问且可正常运行。

目前，我相信 RingCentral 没有回发，但我对此不太确定。

我想要一些指导如何调查这个问题。

重现问题的步骤：

  1. 如果有以下事件的活动webhook订阅，则进行新订阅或忽略：

    • /restapi/v1.0/account/~/extension/~/presence?detailedTelephonyState=true&sipData=true
    • /restapi/v1.0/account/~/extension/~/presence/line/presence?detailedTelephonyState=true

  2. 拨打 RingOut 电话。

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1 回答 1

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我发现了与构建此示例应用程序相同的问题，该示例应用程序显示了带有 RingCentral 的 Webhook 如何运行：https ://github.com/bdeanindy/ringcentral-webhook-basics

> ringcentral-webhook-basics@0.1.0 start /Users/benjamin.dean/MyApps/ringcentral-webhook-basics
> node index.js

PORT:  3000
Server is listening on port:  3000
LOGIN SUCCESS DATA:  { access_token: 'HIDDEN',
  token_type: 'bearer',
  expires_in: 3600,
  refresh_token: 'HIDDEN',
  refresh_token_expires_in: 604800,
  scope: 'ReadMessages Faxes ReadPresence ReadAccounts EditExtensions RingOut SMS InternalMessages ReadCallLog ReadCallRecording Accounts',
  owner_id: 'HIDDEN',
  endpoint_id: 'HIDDEN' }

BODY:  
Subscription Response:  { uri: 'https://platform.devtest.ringcentral.com/restapi/v1.0/subscription/HIDDEN',
  id: 'HIDDEN',
  creationTime: '2016-09-15T22:48:45.877Z',
  status: 'Active',
  eventFilters: 
   [ '/restapi/v1.0/account/133128004/extension/134694004/presence?detailedTelephonyState=true',
     '/restapi/v1.0/account/133128004/extension/133128004/presence?detailedTelephonyState=true',
     '/restapi/v1.0/account/133128004/extension/664573005/presence?detailedTelephonyState=true',
     '/restapi/v1.0/account/133128004/extension/133165004/presence?detailedTelephonyState=true',
     '/restapi/v1.0/account/133128004/extension/138323004/presence?detailedTelephonyState=true' ],
  expirationTime: '2016-09-22T22:48:45.877Z',
  expiresIn: 604799,
  deliveryMode: 
   { transportType: 'WebHook',
     encryption: false,
     address: 'http://fbe654d0.ngrok.io/webhooks?auth_token=HIDDEN' } }

Just made a call from soft phone to my mobile device (no events are arriving).

Now I am going to hangup the call and then I am going to change the availability status of the user to see if that generates events...    

BODY:  {"uuid":"88474bfa-061e-4184-9e39-3ca78e51e1be","event":"/restapi/v1.0/account/133128004/extension","timestamp":"2016-09-15T22:50:34.418Z","subscriptionId":"ad355889-74cc-4db1-9fd0-fc20f442c261","body":{"extensions":[{"extensionId":"133128004","eventType":"Update"}]}}
BODY:  {"uuid":"bc236a49-e01b-4c3f-bb75-872745381a3b","event":"/restapi/v1.0/account/133128004/extension","timestamp":"2016-09-15T22:50:34.418Z","subscriptionId":"26ba88c0-0554-4ff7-8dfb-e1f597306176","body":{"extensions":[{"extensionId":"133128004","eventType":"Update"}]}}
BODY:  {"uuid":"4efc4740-3b26-43a4-8c74-e984a778c364","event":"/restapi/v1.0/account/133128004/extension","timestamp":"2016-09-15T22:50:34.418Z","subscriptionId":"b2d76ced-b860-4fb9-af1d-aeb55cf2bf0f","body":{"extensions":[{"extensionId":"133128004","eventType":"Update"}]}}
BODY:  {"uuid":"b3d53990-26ae-4241-8eac-0acfe210c6cb","event":"/restapi/v1.0/account/133128004/extension","timestamp":"2016-09-15T22:50:34.418Z","subscriptionId":"f22cec6d-3f0e-4a10-aa6b-e3a726fe8e61","body":{"extensions":[{"extensionId":"133128004","eventType":"Update"}]}}
BODY:  {"uuid":"4a3aebe7-8fd7-411b-8cf6-6809be3491a1","event":"/restapi/v1.0/account/133128004/extension","timestamp":"2016-09-15T22:50:34.418Z","subscriptionId":"9dc0fbd3-b5dc-4b09-9dd1-db61098b6195","body":{"extensions":[{"extensionId":"133128004","eventType":"Update"}]}}
BODY:  {"uuid":"54fe63e4-6cec-4da7-b91b-02066f2218d7","event":"/restapi/v1.0/account/133128004/extension","timestamp":"2016-09-15T22:50:37.431Z","subscriptionId":"ad355889-74cc-4db1-9fd0-fc20f442c261","body":{"extensions":[{"extensionId":"133128004","eventType":"Update"}]}}
BODY:  {"uuid":"3abf1018-816b-48cd-a8b5-eb7c484f25bc","event":"/restapi/v1.0/account/133128004/extension","timestamp":"2016-09-15T22:50:37.431Z","subscriptionId":"26ba88c0-0554-4ff7-8dfb-e1f597306176","body":{"extensions":[{"extensionId":"133128004","eventType":"Update"}]}}
BODY:  {"uuid":"70fba7c1-e820-408c-897f-387d23aad789","event":"/restapi/v1.0/account/133128004/extension","timestamp":"2016-09-15T22:50:37.431Z","subscriptionId":"f22cec6d-3f0e-4a10-aa6b-e3a726fe8e61","body":{"extensions":[{"extensionId":"133128004","eventType":"Update"}]}}
BODY:  {"uuid":"20a4207e-9574-43ad-8246-afb2bb728853","event":"/restapi/v1.0/account/133128004/extension","timestamp":"2016-09-15T22:50:37.431Z","subscriptionId":"b2d76ced-b860-4fb9-af1d-aeb55cf2bf0f","body":{"extensions":[{"extensionId":"133128004","eventType":"Update"}]}}
BODY:  {"uuid":"aa3d2e9f-dde5-4259-b14d-f105056784d1","event":"/restapi/v1.0/account/133128004/extension","timestamp":"2016-09-15T22:50:37.431Z","subscriptionId":"9dc0fbd3-b5dc-4b09-9dd1-db61098b6195","body":{"extensions":[{"extensionId":"133128004","eventType":"Update"}]}}

So we are not receiving any telephony events for VOIP, but we are receiving presence events for the extension.

Now, let's try sending an SMS and see if we receive any events.
Nope, no events for SMS either.

我发现没有按预期将电话相关事件发布到我的 webhook 端点，但扩展存在事件（更新和修改可用性）正在生成事件。

我已联系我们的工程团队调查此问题并帮助解决。

感谢您报告此 Janielle。修复后我会更新这篇文章。

于 2016-09-15T23:09:08.210 回答