我之前有一个自定义表单，用户可以填写该表单来下工作订单，一旦他们点击提交，它就会创建一个包含所有信息的新工单并将其添加到一个 RT 队列中。
我们以前使用 Mason 来执行此操作，但现在我们已迁移到 WordPress，并希望使用 PHP 以更清洁的方式重做此操作。
我通读了 API 文档并查看了这个帖子以及在 Stack Overflow 上发布的许多其他帖子。我知道如何通过命令行和 cURL 连接到 RT 并创建新票证，但我似乎无法弄清楚如何使用提交时的 Web 界面来执行此操作。如果有人能给我一些关于从哪里开始的指示，我将不胜感激。
谢谢
编辑： 感谢您的回复。下面是我制作的表单，它与我们的 SQL 数据库交互以提取一些信息，我需要它来创建一个包含所有提交信息的新工单。我应该创建一个类似于 [this][2] 的新 php 文件并将其包含为表单操作吗？
<form action="<?php echo $_SELF; ?>";
method="post"
id="woForm"
name="woForm"
enctype="multipart/form-data"
>
<input type="hidden" name="session_id" value="<?php echo session_id(); ?>">
<input type="hidden" name="Queue" value="<?php echo $queue; ?>">
<input type="hidden" name="id" value="new">
<input type="hidden" name="Status" value="new">
<input type="hidden" name="Owner" value="10">
<table width="450" align="center" border="0" cellpadding="0" cellspacing="5">
<tr><td align="left" colspan="2">
<h2><?php echo $name; ?></h2>
<p>Please note that all fields except for <b>Ext:</b>, <b>CC:</b> and <b>Attachments:</b> are <span class="required">required</span>.
You cannot submit a request for assistance using this form unless all the required
fields have been completed.</p>
<h2 style="color:red;">Please enter information for the INDIVIDUAL needing assistance</h2>
</td>
</tr>
<?php
// Get all of the customFields
$query1 = "select * from CustomFields where disabled='0' and sortOrder != 0 order by sortOrder ASC;";
$result1 = mysql_query($query1) or die ("dead3: ".mysql_error());
// Go through each custom field
while($row1 = mysql_fetch_array($result1)) {
// Get the information about that field
$count = 0;
$fieldId = $row1['id'];
$name = $row1['Name'];
// $postname is in a very specific format, and will become the name of the field in the form
// where the data for this custom field is entered. In order to submit a ticket into rt, the
// name of the field MUST be in this format.
$postName = "Object-RT::Ticket--CustomField-".$fieldId."-Values";
?>
<!-- Create a row in the table for this custom field -->
<tr>
<!-- Create a column with the name of the custom field -->
<td align="right" class="requestformlabel"><label class="required"><?php echo $name; ?>:</label></td>
<!-- Create a column for the input field -->
<td class = "requestformtd">
<?php
// If the custom field is department or building, we need a pull-down menu
if($name=="Department" || $name=="Building") { ?>
<!-- start of the pull-down menu -->
<select name="<?php echo $postName; ?>">
<?php
// Get all of the possible values for the customField from the database
// Added option to exclude sort order 9999. See ticket #40665 for more info.
$query3 = "SELECT * FROM CustomFieldValues WHERE CustomField='$fieldId' AND SortOrder != '9999' ORDER BY SortOrder ASC";
$result3 = mysql_query($query3) or die ("dead4: ".mysql_error());
// Go through each possible value for the custom field
while($row3 = mysql_fetch_array($result3)) {
// Get the information on the custom field value from the database
$tmp = $row3['Name'];
$description = $row3['Description'];
// If the custom field value was already selected
if($tmp == $_POST["$postName"]) {
// Insert the option into the pull-down menu and mark it as selected in the form
echo "<option value='$tmp' selected='selected'>$description</option>";
// otherwise
} else {
// Only insert it as an option in the pull-down menu
echo "<option value='$tmp'>$description</option>";
}
}
?>
</td></tr>
<?php
// If the name of the custom field is operating system, we want radio buttons
} else if ($name == "Operating System") {
// Get all the possible values for this field form the database
$query4 = "select * from CustomFieldValues where CustomField='$fieldId' order by sortorder asc";
$result4 = mysql_query($query4) or die ("dead5: ".mysql_error());
// For each customfield value
while($row4 = mysql_fetch_array($result4)) {
// Get the description of the customfieldvalue from the database
$osName = $row4['Description'];
// If the customfieldvalue has already been selected
if ($osName == $_POST["$postName"]) {
// Put the radio button into the form and mark it as checked
echo "<input type='radio' name='$postName' value='$osName' checked='checked'>$osName";
// Otherwise
} else {
// Put the radio button into the form
echo "<input type='radio' name='$postName' value='$osName'>$osName";
}
} ?>
</td></tr>
<?php
// If the name of the custom field is ip adress, we want a disbaled text box. This is because while we want the user to see their ip adress, we do not want them to be able to change it.
} else if ($name == "IP_Address"){
?>
<input name="<?php echo $postName; ?>" size="40" value='<?php
echo $_SERVER['REMOTE_ADDR']; ?>' readonly></td></tr>
<?php
// If it's the hostname variable
} else if ($name == "Host_Name"){
?>
<input name="<?php echo $postName; ?>" size="40" value='<?php echo gethostbyaddr($_SERVER['REMOTE_ADDR']); ?>' readonly></td></tr>
<?php
// Otherwise, create a text box for the custom field.
} else {
?>
<input name="<?php echo $postName; ?>" size="40" value='<?php echo $_POST["$postName"]; ?>'></td></tr>
<?php } // end else statement
} // end while loop
?>
<tr>
<td class="requestformlabel" align="right"><label class="required">Your E-mail Address:</label></td>
<td align="left" class="requestformtd"><input name="Requestors" size=40 value="<?php echo $_POST['Requestors']; ?>"></td>
</tr>
<tr>
<td class="requestformlabel" align="right"><label class="required">Confirm Your E-mail Address:</label></td>
<td align="left" class="requestformtd"><input name="Requestors_2" size=40 value="<?php echo $_POST['Requestors_2']; ?>"></td>
</tr>
<tr>
<td class="requestformlabel" align="right"><label class="fields">Cc:</label></td>
<td align="left" class="requestformtd"><input name="Cc" size=40 value="<?php echo $_POST['Cc']; ?>"></td>
</tr>
<tr>
<td align="right"><p> <br/> </p></td>
<td align="right"><span class="ccnote">(Separate multiple email addresses with commas.)<br/> </span></td>
</tr>
<tr>
<td class="requestformlabel" align="right"><label class="required">Short Problem Summary:</label></td>
<td align="left" class="requestformtd"><input name="Subject" size=40 maxsize=100 value="<?php echo $_POST['Subject']; ?>"></td></tr>
<tr>
<td class="requestformlabel" align="right"><label class="required">Decribe the issue below:</label></td>
<td align="left" class="requestformtd"><textarea
class="messagebox" cols=35 rows=15 wrap="hard" name="Content"><?php echo $_POST['Content']; ?></textarea>
</td>
</tr>
<?php
//if session has attachments
if($_SESSION['attach'] != '') {
?>
<!-- row for existing attahcments -->
<tr>
<!-- column that states these are the current attachments, and tells the user what to do if
they wish to remove an attachment. -->
<td class="requestformlabel" align="right">Current Attachments:<br/>
<span class="ccnote">(Check box to delete)</span>
</td>
<!-- coulmn that lists the attachments -->
<td class="requestformtd" align="right">
<?php
// Go through each file in $_SESSION['attach']
while (list($key, $val) = each($_SESSION['attach'])) {
// Get the name of the file
$attName = $val['name'];
// Create a checkbox to mark the file as needing to be removed from the list
echo "<input type='checkbox' name='DeleteAttach-$attName' value='1'>$attName<br/>";
} // end while loop
?>
</td>
</tr>
<?php // end if for attachments
}
?>
<tr>
<td class="requestformlabel" align="right"><label class="fields">Attachments:</label></br>
<span class="ccnote">Max. attachment size: 50MB.</span></td>
<td align="right" colspan="2" class="requestformtd">
<input type="file" name="Attach">
<br/>
<input type="submit" name="AddMoreAttach" value="Add More Files">
</td>
</tr>
<tr>
<td align="left"><input type="submit" name="submit" value="Submit Request"></td>
<td> </td>
</tr>
</table>
</form>
编辑2： 谢谢。使用此 repo中的文档和代码，我创建了一个名为 new_ticket.php 的新文件，其中包含以下内容：
<?php
if($_POST['action'] == 'call_this') {
require_once 'RequestTracker.php';
$url = "www.test.com/rt/REST/1.0/";
$user = "user";
$pass = "password";
$rt = new RequestTracker($url, $user, $pass);
$content = array(
'Queue'=>'9',
'Requestor'=>'test@example.com',
'Subject'=>'Lorem Ipsum',
'Text'=>'dolor sit amet'
);
$response = $rt->createTicket($content);
print_r($response);
}
?>
我还从同一个 Github 存储库中复制了 RequestTracker.php。
在表单所在的文件中，我添加了以下脚本并将 create_ticket() 作为操作添加到提交按钮的 onclick 属性中。但这似乎不起作用。我尝试将某些内容记录到控制台以查看代码有多远， create_ticket() 函数被正确调用，但 $.ajax({ ... 上面的任何内容都不会出现在控制台上。我还尝试放一些控制台登录我的 new_ticket.php 文件，但这也没有记录任何内容，那么我做错了什么？
<script>
function create_ticket() {
$.ajax({
url:"new_ticket.php", //the page containing php script
type: "POST", //request type
data:{action:'call_this'},
success:function(result){
alert(result);
}
});
}
</script>
PS：我使用 ajax 是因为我需要在点击时运行 PHP 代码，而这不能像在 Javascript 中那样直接完成。