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My incoming calls are constantly getting disconnected while it's ringing in (at least 3 times out 10 times)

The below is the log message when this happens.

(I'm using SinchRTC 3.4.1)

(SINLogSeverityTrace log)

REQUEST 3: Request PUT https://sandbox.sinch.com/V1/Session{"ApplicationKey”:”My ApplicationKey”,”CallStatistics":{"AudioLevelsDescription":["Timestamp","AudioInputLevel","AudioOutputLevel"],"AudioLevelsSamples":[],"Codecs":[],"RTCPDescription":["Timestamp","PacketsSent","PacketsReceived","PacketsLost","RTTMs","JitterReceivedMs"],"RTCPSamples":[],"RTCPTimestampBase":"1425452945396","RTCPTimestampNormalization":true,"ReportVersion":"2"},"CallTime":"/Date(1425452945396)/","ConnectionInfo":{"Host":"","Port":0,"Protocol":"","Type":""},"DeviceInformation":{"ModelId":"iPhone5,2","ModelName":"","OSName":"iOS","OSVersion":"8.3","PerformanceCharacteristics":"highend","SDKPlatform":"iOS","SDKPlatformVersion":"3.4.1"},"Domain":"","Duration":"0","FromId”:”MyFromId”,”Headers":{"ph":"{\"SIN\":\"Test SIN call header\"}\n"},"InstanceId":"98f61bf2-4439-41a5-ac78-a286f3d3eed4","MXPEventLog":{"Events":[["OUT","SENDING","2DE4D14E-5470-41C5-9309-BF942B948405","1425452945479","0","ACK","","{\"channel\":\"0b1ca3d2-94e6-4e65-9834-6d260abb310dS\"}"],["OUT","SENDING","2DE4D14E-5470-41C5-9309-BF942B948405","1425452945494","0","PEEREVENT","","{\"channel\":\"0b1ca3d2-94e6-4e65-9834-6d260abb310dS\"}"],["OUT","SENDING","2DE4D14E-5470-41C5-9309-BF942B948405","1425452945616","0","PEEREVENT","","{\"channel\":\"0b1ca3d2-94e6-4e65-9834-6d260abb310dS\"}"],["ERROR","","2DE4D14E-5470-41C5-9309-BF942B948405","1425452945662","{\"reason\":\"Failed to decode message transport\"}"],["ERROR","","2DE4D14E-5470-41C5-9309-BF942B948405","1425452945662","{\"reason\":\"Failed to decode message transport\"}"],["OUT","SENDING","2DE4D14E-5470-41C5-9309-BF942B948405","1425452945662","0","ERROR","{\"error\":\"Failed to decode message transport\"}","{\"channel\":\"0b1ca3d2-94e6-4e65-9834-6d260abb310dS\"}"]],"Version":"2"},"Outbound":false,"Result":"4","SessionId":"2DE4D14E-5470-41C5-9309-BF942B948405","SetupDuration":"0","Signature":"3+cqz4D6N9dpwS8w9mxAz7gW3oQ=","ToId”:”My ToId”,”UserId”:”MyUserId”}

(SINLogSeverityCritical log)

Failed to decode message transport

Failed to decode message transport

I wonder what situation causes this kind of problem.

Anyone with a similar problem?

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1 回答 1

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您在测试期间是否使用过旧版本的 Sinch SDK（iOS 或 Android）？此问题可能是由于在多个 SDK 版本上为同一用户 ID 创建了许多实例。测试此假设的一种方法是使用适用于 iOS 和 Android 的最新 SDK ( https://www.sinch.com/downloads/ )使用新的未使用用户 ID 启动您的 Sinch 客户端- 您不应该在那个案子。同时，我们将继续调查为什么那些罕见的情况（如上所述）无法连接。

于 2015-03-13T07:24:31.073 回答