我在其他论坛和网站上找不到解决方案，所以我想我会来这里。
当我尝试运行 Information Server 应用程序（即 DataStage Infosphere Designer Client）时，它会显示版权初始屏幕，但不会显示登录屏幕。如果我查看任务管理器中的 Process 选项卡，我可以看到 DataStage Infosphere Designer Client 弹出然后消失（看起来有什么东西正在杀死进程）。我还注意到在软件目录中创建了 3 个文件：Snap*****.trc、javacore*****.txt 和 core*****.dmp
在文本文件中，我有以下内容：
NULL ------------------------------------------------------------------------
0SECTION TITLE subcomponent dump routine
NULL ===============================
1TISIGINFO Dump Event "gpf" (00002000) received
1TIDATETIME Date: 2014/12/10 at 18:17:57
1TIFILENAME Javacore filename: C:\IBM\InformationServer\Clients\Classic\javacore.20141210.181756.4956.0002.txt
1TIREQFLAGS Request Flags: 0x81 (exclusive+preempt)
1TIPREPSTATE Prep State: 0x100 ()
1TIPREPINFO Exclusive VM access not taken: data may not be consistent across javacore sections
NULL ------------------------------------------------------------------------
0SECTION GPINFO subcomponent dump routine
NULL ================================
2XHOSLEVEL OS Level : Windows XP 5.1 build 2600 Service Pack 2
2XHCPUS Processors -
3XHCPUARCH Architecture : x86
3XHNUMCPUS How Many : 4
3XHNUMASUP NUMA is either not supported or has been disabled by user
NULL
1XHEXCPCODE J9Generic_Signal_Number: 00000004
1XHEXCPCODE ExceptionCode: C0000005
1XHEXCPCODE ExceptionAddress: 09C40340
1XHEXCPCODE ContextFlags: 0001007F
1XHEXCPCODE Handler1: 0846A120
1XHEXCPCODE Handler2: 084CC0E0
1XHEXCPCODE InaccessibleAddress: DD55B4BF
NULL
1XHEXCPMODULE Module: C:\IBM\InformationServer\ASBNode\apps\jre\bin\j9ute24.dll
1XHEXCPMODULE Module_base_address: 09C30000
1XHEXCPMODULE Offset_in_DLL: 00010340
NULL
1XHREGISTERS Registers:
2XHREGISTER EDI: DD55B4BF
2XHREGISTER ESI: 0853F2E0
2XHREGISTER EAX: DD55B4BF
2XHREGISTER EBX: 08FD96F0
2XHREGISTER ECX: 08FDAB28
2XHREGISTER EDX: DD55B4C0
2XHREGISTER EIP: 09C40340
2XHREGISTER ESP: 0028CA9C
2XHREGISTER EBP: 08EA5D00
2XHREGISTER EFLAGS: 00010216
2XHREGISTER GS: 002B
2XHREGISTER FS: 0053
2XHREGISTER ES: 002B
2XHREGISTER DS: 002B
NULL
1XHFLAGS VM flags:00000000
NULL
NULL ------------------------------------------------------------------------
0SECTION ENVINFO subcomponent dump routine
NULL =================================
1CIJAVAVERSION 1INTERNAL An exception occurred attempting to access in-flight data. Internal diagnostics:
NULL
2INTERNAL J9Generic_Signal_Number: 00000004
2INTERNAL ExceptionCode: C0000005
2INTERNAL ExceptionAddress: 093D12A0
2INTERNAL ContextFlags: 0001007F
2INTERNAL Handler1: 093DADC0
2INTERNAL Handler2: 084CC0E0
2INTERNAL InaccessibleAddress: DD55B4BF
NULL
2INTERNAL Module: C:\IBM\InformationServer\ASBNode\apps\jre\bin\j9dmp24.dll
2INTERNAL Module_base_address: 093D0000
2INTERNAL Offset_in_DLL: 000012A0
NULL
0SECTION MEMINFO subcomponent dump routine
NULL =================================
1STHEAPFREE Bytes of Heap Space Free: 2000000
1STHEAPALLOC Bytes of Heap Space Allocated: 2000000
NULL
1STSEGTYPE Internal Memory
NULL segment start alloc end type bytes
NULL
1STSEGTYPE Object Memory
NULL segment start alloc end type bytes
1STSEGMENT 08540854 1A030000 1C030000 1C030000 00000009 2000000
NULL
1STSEGTYPE Class Memory
NULL segment start alloc end type bytes
NULL
1STGCHTYPE GC History
NULL
NULL ------------------------------------------------------------------------
0SECTION LOCKS subcomponent dump routine
NULL ===============================
NULL
1LKPOOLINFO Monitor pool info:
2LKPOOLTOTAL Current total number of monitors: 0
NULL
1LKMONPOOLDUMP Monitor Pool Dump (flat & inflated object-monitors):
NULL
1LKREGMONDUMP JVM System Monitor Dump (registered monitors):
2LKREGMON Thread global lock (0x0898CFF0): <unowned>
2LKREGMON Windows native console event lock lock (0x0898D044): <unowned>
2LKREGMON NLS hash table lock (0x0898D098): <unowned>
2LKREGMON portLibrary_j9sig_async_monitor lock (0x0898D0EC): <unowned>
2LKREGMON getnameinfo monitor lock (0x0898D140): <unowned>
2LKREGMON Hook Interface lock (0x0898D194): <unowned>
2LKREGMON &(vm->bytecodeTableMutex) lock (0x0898D1E8): <unowned>
2LKREGMON Hook Interface lock (0x0898D23C): <unowned>
2LKREGMON dump tokens mutex lock (0x0898D290): <unowned>
2LKREGMON MM_Forge lock (0x0898D2E4): <unowned>
2LKREGMON MM_SublistPool lock (0x0898D338): <unowned>
2LKREGMON MM_SublistPool lock (0x0898D38C): <unowned>
2LKREGMON MM_SublistPool lock (0x0898D3E0): <unowned>
2LKREGMON MM_SublistPool lock (0x0898D434): <unowned>
2LKREGMON MM_SublistPool lock (0x0898D488): <unowned>
2LKREGMON Undead Segment List Monitor lock (0x0898D4DC): <unowned>
2LKREGMON Hook Interface lock (0x0898D530): <unowned>
2LKREGMON Hook Interface lock (0x0898D584): <unowned>
2LKREGMON MM_ParallelDispatcher::slaveThread lock (0x0898D5D8): <unowned>
2LKREGMON MM_ParallelDispatcher::shutdownCount lock (0x0898D62C): <unowned>
2LKREGMON MM_ParallelDispatcher::synchronize lock (0x0898D680): <unowned>
2LKREGMON MM_WorkPackets::inputList lock (0x0898D6D4): <unowned>
2LKREGMON MM_WorkPackets::allocatingPackets lock (0x0898D728): <unowned>
2LKREGMON MM_GCExtensions::gcStats lock (0x0898D77C): <unowned>
2LKREGMON &RAS_GLOBAL_FROM_JAVAVM(triggerOnGroupsWriteMutex,vm) lock (0x0898D7D0): <unowned>
2LKREGMON &RAS_GLOBAL_FROM_JAVAVM(triggerOnTpidsWriteMutex,vm) lock (0x0898D824): <unowned>
2LKREGMON &vm->verboseStateMutex lock (0x0898D878): <unowned>
2LKREGMON VM thread list lock (0x0898D8CC): <unowned>
2LKREGMON VM exclusive access lock (0x0898D920): <unowned>
2LKREGMON VM Runtime flags Mutex lock (0x0898D974): <unowned>
2LKREGMON VM Extended method block flags Mutex lock (0x0898D9C8): <unowned>
2LKREGMON Async event mutex lock (0x0898DA1C): <unowned>
2LKREGMON JIT/GC class unload mutex lock (0x0898DA70): <unowned>
2LKREGMON VM bind native lock (0x0898DAC4): <unowned>
2LKREGMON VM Statistics List Mutex lock (0x0898DB18): <unowned>
2LKREGMON Field Index Hashtable Mutex lock (0x0898DB6C): <unowned>
2LKREGMON VM class loader blocks lock (0x0898DBC0): <unowned>
2LKREGMON VM class table lock (0x0898DC14): <unowned>
2LKREGMON VM string table lock (0x0898DC68): <unowned>
2LKREGMON VM segment lock (0x0898DCBC): <unowned>
2LKREGMON VM JNI frame lock (0x0898DD10): <unowned>
2LKREGMON VM GC finalize master lock (0x0898DD64): <unowned>
2LKREGMON VM GC finalize run finalization lock (0x0898DDB8): <unowned>
2LKREGMON VM memory space list lock (0x0898DE0C): <unowned>
2LKREGMON VM JXE description lock (0x0898DE60): <unowned>
2LKREGMON VM AOT runtime init lock (0x0898DEB4): <unowned>
2LKREGMON VM monitor table lock (0x0898DF08): Flat locked by "(unnamed thread)" (0x0853F000), entry count 1
2LKREGMON VM volatile long lock (0x0898DF5C): <unowned>
2LKREGMON VM mem segment list lock (0x0898DFB0): <unowned>
2LKREGMON VM mem segment list lock (0x0898E004): <unowned>
2LKREGMON VM mem segment list lock (0x0898E058): <unowned>
2LKREGMON FinalizeListManager lock (0x0898E0AC): <unowned>
2LKREGMON &(jvmtiData->mutex) lock (0x0898E100): <unowned>
2LKREGMON &(jvmtiData->redefineMutex) lock (0x0898E154): <unowned>
2LKREGMON BCVD verifier lock (0x0898E1A8): <unowned>
2LKREGMON XshareclassesVerifyInternTreeMon lock (0x0898E1FC): <unowned>
2LKREGMON global mapMemoryBuffer mutex lock (0x0898E250): <unowned>
2LKREGMON &(classLoader->mutex) lock (0x0898E2A4): <unowned>
2LKREGMON Thread public flags mutex lock (0x0898E2F8): <unowned>
2LKREGMON jvmriDumpThread lock (0x0898E34C): <unowned>
2LKREGMON tracemon lock (0x0898E3A0): <unowned>
2LKREGMON tracemon lock (0x0898E3F4): <unowned>
2LKREGMON jvmriDumpThread lock (0x0898E448): <unowned>
NULL
NULL ------------------------------------------------------------------------
0SECTION THREADS subcomponent dump routine
NULL =================================
NULL
1XMCURTHDINFO Current thread
NULL ----------------------
3XMTHREADINFO "(unnamed thread)" J9VMThread:0x0853F000, j9thread_t:0x0896E124, java/lang/Thread:0x00000000, state:R, prio=0
3XMTHREADINFO1 (native thread ID:0x1898, native priority:0x5, native policy:UNKNOWN)
3XMTHREADINFO3 No Java callstack associated with this thread
3XMTHREADINFO3 Native callstack:
4XENATIVESTACK unsubscribe+0xa210 (0x09C40340 [j9ute24+0x10340])
4XENATIVESTACK JVM_OnUnload+0xbb0 (0x08A32D60 [j9trc24+0x2d60])
4XENATIVESTACK J9VMDllMain+0x97c (0x08A3429C [j9trc24+0x429c])
4XENATIVESTACK LdrUnloadDll+0x99 (0x77311320 [ntdll+0x41320])
4XENATIVESTACK FreeLibrary+0x15 (0x76012D2C [KERNELBASE+0x12d2c])
4XENATIVESTACK j9port_init_library+0x573d (0x084CCEFD [J9PRT24+0xcefd])
4XENATIVESTACK RtlFreeHeap+0x7e (0x772FE023 [ntdll+0x2e023])
4XENATIVESTACK (0x51E84D8D)
4XENATIVESTACK (0x50FFCE8B)
4XENATIVESTACK (0x8F8D5030)
NULL
NULL
1XMTHDINFO Thread Details
NULL ------------------
NULL
3XMTHREADINFO Anonymous native thread
3XMTHREADINFO1 (native thread ID:0x1C84, native priority: 0x0, native policy:UNKNOWN)
3XMTHREADINFO3 Native callstack:
4XENATIVESTACK NtWaitForMultipleObjects+0x15 (0x772F015D [ntdll+0x2015d])
4XENATIVESTACK WaitForMultipleObjectsEx+0x8e (0x758119F8 [kernel32+0x119f8])
4XENATIVESTACK GetCLRFunction+0xc7af (0x69C40FAE [clr+0xe0fae])
4XENATIVESTACK GetCLRFunction+0xc705 (0x69C40F04 [clr+0xe0f04])
4XENATIVESTACK GetCLRFunction+0xc634 (0x69C40E33 [clr+0xe0e33])
4XENATIVESTACK BaseThreadInitThunk+0x12 (0x7581338A [kernel32+0x1338a])
4XENATIVESTACK RtlInitializeExceptionChain+0x63 (0x77309F72 [ntdll+0x39f72])
4XENATIVESTACK RtlInitializeExceptionChain+0x36 (0x77309F45 [ntdll+0x39f45])
NULL
3XMTHREADINFO Anonymous native thread
3XMTHREADINFO1 (native thread ID:0x1D48, native priority: 0x0, native policy:UNKNOWN)
3XMTHREADINFO3 Native callstack:
4XENATIVESTACK ZwWaitForSingleObject+0x15 (0x772EF8D1 [ntdll+0x1f8d1])
4XENATIVESTACK WaitForSingleObjectEx+0x43 (0x75811194 [kernel32+0x11194])
4XENATIVESTACK DllUnregisterServerInternal+0x5507 (0x69B70BF3 [clr+0x10bf3])
4XENATIVESTACK DllUnregisterServerInternal+0x554e (0x69B70C3A [clr+0x10c3a])
4XENATIVESTACK (0x69B6242D [clr+0x242d])
4XENATIVESTACK LogHelp_TerminateOnAssert+0x2d0b6 (0x69C055BE [clr+0xa55be])
4XENATIVESTACK LogHelp_TerminateOnAssert+0x2d40c (0x69C05914 [clr+0xa5914])
4XENATIVESTACK GetMetaDataInternalInterface+0x17127 (0x69BD82F7 [clr+0x782f7])
4XENATIVESTACK GetMetaDataInternalInterface+0x17195 (0x69BD8365 [clr+0x78365])
4XENATIVESTACK GetMetaDataInternalInterface+0x17262 (0x69BD8432 [clr+0x78432])
4XENATIVESTACK SetRuntimeInfo+0xef1 (0x69C4B5A1 [clr+0xeb5a1])
4XENATIVESTACK GetPrivateContextsPerfCounters+0x5965 (0x69CF36F8 [clr+0x1936f8])
4XENATIVESTACK BaseThreadInitThunk+0x12 (0x7581338A [kernel32+0x1338a])
4XENATIVESTACK RtlInitializeExceptionChain+0x63 (0x77309F72 [ntdll+0x39f72])
4XENATIVESTACK RtlInitializeExceptionChain+0x36 (0x77309F45 [ntdll+0x39f45])
NULL
3XMTHREADINFO Anonymous native thread
3XMTHREADINFO1 (native thread ID:0x138C, native priority: 0x0, native policy:UNKNOWN)
3XMTHREADINFO3 Native callstack:
4XENATIVESTACK NtWaitForMultipleObjects+0x15 (0x772F015D [ntdll+0x2015d])
4XENATIVESTACK BaseThreadInitThunk+0x12 (0x7581338A [kernel32+0x1338a])
4XENATIVESTACK RtlInitializeExceptionChain+0x63 (0x77309F72 [ntdll+0x39f72])
4XENATIVESTACK RtlInitializeExceptionChain+0x36 (0x77309F45 [ntdll+0x39f45])
NULL
3XMTHREADINFO Anonymous native thread
3XMTHREADINFO1 (native thread ID:0x5B4, native priority: 0x0, native policy:UNKNOWN)
3XMTHREADINFO3 Native callstack:
4XENATIVESTACK ZwWaitForWorkViaWorkerFactory+0x12 (0x772F1F46 [ntdll+0x21f46])
4XENATIVESTACK BaseThreadInitThunk+0x12 (0x7581338A [kernel32+0x1338a])
4XENATIVESTACK RtlInitializeExceptionChain+0x63 (0x77309F72 [ntdll+0x39f72])
4XENATIVESTACK RtlInitializeExceptionChain+0x36 (0x77309F45 [ntdll+0x39f45])
NULL
3XMTHREADINFO Anonymous native thread
3XMTHREADINFO1 (native thread ID:0xBB8, native priority: 0x0, native policy:UNKNOWN)
3XMTHREADINFO3 Native callstack:
4XENATIVESTACK ZwWaitForWorkViaWorkerFactory+0x12 (0x772F1F46 [ntdll+0x21f46])
4XENATIVESTACK BaseThreadInitThunk+0x12 (0x7581338A [kernel32+0x1338a])
4XENATIVESTACK RtlInitializeExceptionChain+0x63 (0x77309F72 [ntdll+0x39f72])
4XENATIVESTACK RtlInitializeExceptionChain+0x36 (0x77309F45 [ntdll+0x39f45])
NULL
3XMTHREADINFO Anonymous native thread
3XMTHREADINFO1 (native thread ID:0x7CC, native priority: 0x0, native policy:UNKNOWN)
3XMTHREADINFO3 Native callstack:
4XENATIVESTACK ZwDelayExecution+0x15 (0x772EFD91 [ntdll+0x1fd91])
4XENATIVESTACK Sleep+0xf (0x760144A5 [KERNELBASE+0x144a5])
4XENATIVESTACK CoGetTreatAsClass+0x325e (0x74FFD98D [ole32+0x2d98d])
4XENATIVESTACK CoGetTreatAsClass+0x314b (0x74FFD87A [ole32+0x2d87a])
4XENATIVESTACK BaseThreadInitThunk+0x12 (0x7581338A [kernel32+0x1338a])
4XENATIVESTACK RtlInitializeExceptionChain+0x63 (0x77309F72 [ntdll+0x39f72])
4XENATIVESTACK RtlInitializeExceptionChain+0x36 (0x77309F45 [ntdll+0x39f45])
NULL
NULL ------------------------------------------------------------------------
0SECTION CLASSES subcomponent dump routine
NULL =================================
1CLTEXTCLLOS
1CLTEXTCLLSS
2CLTEXTCLLOADER
3CLNMBRLOADEDLIB
3CLNMBRLOADEDCL
1CLTEXTCLLIB
1CLTEXTCLLOD
2CLTEXTCLLOAD
NULL ------------------------------------------------------------------------
0SECTION Javadump End section
NULL ---------------------- END OF DUMP -------------------------------------
有谁知道如何阅读这个文件或知道如何解决这个问题？
我已经尝试过重新安装软件，重新启动计算机，重新安装 JRE 和 JDK。我不确定还能做什么。