I am not familiar with MQ so forgive me if I'm not explaining myself properly. We have received a message on a queue that is failing when being read with a 2110 MQRC_FORMAT_ERROR. It would seem that the problem is it doesn't have a 'Format' specified, e.g. we are expecting 'MQSTR'. The client code (C#) is catching the MQException and doing a MQQueueManager.Backout() however the message is just going back onto the queue and being read and rejected again by the client.
Looking at the queue I saw that it did not have a backout queue or backout threshold set. The queue manager also did not have a dead letter queue set. So what I've done is setup the DLQ and set the queue's backout queue to it with a backout threshold of 5. However the message is still stuck on the queue being continually read and put back. The backout count for the message is currently approaching 20 million.
I would like to get the backout and DLQ working but if there is another method to just manually delete or move this message that would help for now. It is just a test message so it doesn't matter if we lose it.
EDIT: I've had to clear the queue to get things moving so unfortunately might not be able to test any solutions until it happens again.