I'm new to Django, and need help with a question about email templates.
I'm using a Django-helpdesk apps and it's have a model name Ticket. Along with many other fields, I would like to add an extra field to it, that is, a field name foo. All database is updated, and when a user submitter a new ticket, an email is sent to the user with some info, i.e submitter_email, dates etc. Everything seems to be correct but the new field foo I've added is blank.
For example, in email templates we can retrieve a ticket id by calling in HTML field:
{{ ticket.ticket }}
you'll get Ticket number 1234, or:
{{ ticket.submitter_email }}
If you want to retrieve a submitter email. But when I call:
{{ ticket.foo }}
the foo is blank.
To mention: Django-Helpdesk email templates using JSON, and south, and I've checked that south is migrated corectly after the field foo is added.
Do I missed something here? I'm very thankful for your help.
Thanks.