我正在尝试创建一个存储过程,用于将客户呼叫分配给呼叫者。我们有几个由变量@team_id 标识的调用者团队。我想要做的是检查客户(@code)是否有人分配给他们。如果他们这样做,请返回该人的 ID。如果不是,请运行 THEN 语句来确定应该分配给谁,将记录更新给该调用者,并返回该调用者的 ID。这是我所拥有的,但它不会让我在选择中运行更新。如果可以的话,我想避免每次都更新表(在存储过程的末尾添加一个更新子句)。
declare @team_id char(3), @code char(4)
--If team is an intake department
if (@team_id IN ('03V', '09X'))
SELECT
CASE
WHEN a.intake_caller_id IS NOT NULL and a.intake_caller_id <> '' THEN a.intake_caller_id
ELSE
(
SELECT employee_id
FROM
(
SELECT TOP 1 COUNT(a.id) as count, a.employee_id
FROM event.dbo.event a
JOIN event.dbo.event_triage b ON a.employee_id = b.employee_id
WHERE task_id in ('WS', 'WF', 'WT', 'WU' ) and a.status = 1 AND b.team_id = @team_id
GROUP BY a.employee_id
ORDER BY count ASC
) a
update event.dbo.referral_data
SET intake_caller_id = a.employee_id
WHERE CODE_ = @code
)
END
FROM event.dbo.referral_data a
WHERE CODE_ = @code
ELSE
--if team is a PO department
IF (@team_id IN ('00R', '154'))
SELECT
CASE
WHEN @team_id = '00R' AND intake_rx_caller_id IS NOT NULL AND intake_rx_caller_id <> '' THEN intake_rx_caller_id
WHEN @team_id = '00R' AND (intake_rx_caller_id IS NULL OR intake_rx_caller_id = '') THEN
(
SELECT employee_id
FROM
(
SELECT top 1 COUNT(a.id) as count, a.employee_id
FROM event.dbo.event a
JOIN event.dbo.event_triage b ON a.employee_id = b.employee_id
WHERE task_id IN ('WR', 'CR') AND status = 1 and b.team_id = '00R'
GROUP BY a.employee_id
ORDER BY count ASC
) a
)
WHEN @team_id = '154' AND reorder_rx_caller_id IS NOT NULL AND reorder_rx_caller_id <> '' THEN reorder_rx_caller_id
WHEN @team_id = '154' AND (reorder_rx_caller_id IS NULL OR reorder_rx_caller_id = '') THEN
(
SELECT employee_id
FROM
(
SELECT top 1 COUNT(a.id) as count, a.employee_id
FROM event.dbo.event a
JOIN event.dbo.event_triage b ON a.employee_id = b.employee_id
WHERE task_id IN ('RS', 'RY') AND status = 1 and b.team_id = '154'
GROUP BY a.employee_id
ORDER BY count ASC
)a
)
END
FROM event.dbo.doctor_data
WHERE CODE_ = @code