I'm refactoring an email-based order entry system where a WordPress-based order form generates an email that my .NET/IIS assembly parses and imports to my db. Currently, it's just one-way and works 95% of the time.
5% of the time, the form submission had invalid data and my boss's secretary (Sally) gets an email alerting her to the fact that a given transaction needs her attention. She fires up her browser and navigates to the site's admin page where she works her magic and updates are committed.
What Sally wants instead, is to be able to simply hit reply; edit a couple lines in the email body; and update the db without having to use her browser.
I'm looking for examples where this pattern (email-based updates) is explored as an alternative to conventional form's based interactions.
thx